Benefits to your customers
They can directly check their orders' statuses any time esp. in their office hours (while you are sleeping in HK time) The statuses are always up to the minute They can save the statuses to Excel file format for further processing They can email these statuses easily to their colleagues or their end users They can always retrieve old documents of their orders as they are now stored electronically
Benefits to you
Your customers don't need to call you outside of your office hours to check on their orders You don't have to phone/fax/email your factory colleagues many times a day to gather the information/statuses Data is stored centrally in 1 place. No more confusion over which document/email contains the latest information ?