Customer F is a garment manufacturer. F takes orders from customers and then commission other smaller external factories (外廠) to manufacture the actual garments. F provides the fabrics (布料 ) which are stored in their warehouses in Zhongshan (中山) and Shenzhen (深圳). F is constantly moving fabrics back and froth from suppliers to warehouses and then to the external factories. Whenever fabrics are moved from one place to another or consumed, users will enter the record into the internet based software so that management and all users know the whereabouts and balance of every fabric. The software is crucial to keeping track of the 9000 fabric items, 2 warehouses, 12 external factories and 10 suppliers.
Customer E is a manufacturer exporting products to overseas. E has overseas Sales Agents which place orders via the internet based software and have operators in the China factory to update the production statuses (actual finished quantities) and shipment statuses (actual shipped quantities). China operators also create Sales Invoices, Packing Lists etc with the software. Overseas users (Sales Agents) use the software to view the latest statuses and directly print out Sales Invoices and Packing Lists overseas. It solves the time zone problems where data updaters are asleep when customers overseas just wake up to inquire into the order statuses. Overseas agents of E will also directly enter expenses (tax and logistical costs paid on behalf of customers) vouchers into the system to be reimbursed by central office of E. The software replaces the old way in which users in China and overseas exchange Excel files of statuses/orders a few times a day which are prone to delay and e
D) Customer D is a "Processing on Order" factory" (來料加工工廠) .
D accepts materials from D's customers and manufactures and processes these materials into finished products. The materials have to be marked clearly for individual projects so that left over materials from each project are returned to the customers instead of being used by another project of another customer. The ownership of the materials remains that of the customers throughout the process and it has to be reflected in the accounting books. The internet software helps D keep accurate inventory level of each item and how many of it are owned by customers and how many are owned by D and how many are classified at Work in Progress. D's managers are in HK and the factory is in China. D needs its China staff to promptly record all incoming materials, manufacture orders and delivery orders so as to calculate the exact shortfalls and surpluses in materials. Before the use of this software, they had to rely on stock level updates via emails which are messy and inconsistent and 2 sets of records are maintained with one in HK and one in China.
Project-based businesses. C's business is decoration of shopping malls for various festivals around the year. For each customer, C might takes up multiple contracts/projects, one for each shopping mall of the customer. C needs to separate the expenses and income related to each individual project to calculate the profitability of each project. It is crucial as each project is handled by a different sales staff, who earns his/her commission as a percentage of the project's profit. With the help of this software, every expense and income voucher is recorded with the corresponding project number. The software can then easily calculate the profit/loss of that particular project over a period of time.
Customer B has a few retail shops which sell fast moving consumer goods. The stock in each shop is kept at a minimum level and goods are replenished at the beginning of every day. Each shop uses the internet software as a Point-of-Sales System with data stored on the internet. The manager is located in a central office away from the shops. At the end of each day, through the software, the manager can check the sales figures of each shop and the stock level of all items for calculation of the needed replenishment amounts the next day. The manager also relies on the accounting functions of the software for First-in-First-Out cost calculation to assess the profitability of each shop and thus the commission due to the responsible staff.
Customer A has a few retail shop branches for selling automobile parts. Customer A needs real time stock level (in terms of quantity) of his 20,000 parts among his branches. Items lacking in one branch can be fetched from another branch or A can redirect the customer to another branch with stock. Branch staff use the internet based software as a Point-of-Sales/Inventory Management system. On the other hand, A's accounting staff are located away from the retail branches. They use the same internet software to access the daily sales and purchases inputted by the branches colleagues. They will perform the accounting functions (including paying bills, issuing payment reminders to customers etc) from the central office, away from where the sales/purchases data are entered.